How can we help?

Help & FAQs

Getting Started

Do you service my area?

We service all of San Diego. If you have a question about a specific area feel free to message us on our live chat.

How much will it cost?

We offer a flate-rate for all of our home sizes starting at $102.00 for a one-time clean. This makes it easy for you to know exactly how much your home cleaning will cost. You can view our move out cleaning prices by visiting our move out cleaning page for more information.

Do you bring your own cleaning supplies, products and equipment?

Our maids will bring their own cleaning supplies to each home they are cleaning. However, our maids can use your cleaning supplies if you’d prefer.

Can I request special tasks or extras?

Yes you can! On the Booking Page you can find a section labelled SELECT EXTRAS. There you can choose extra tasks you completed.

What is included in a standard cleaning?

Standard cleaning takes into account everything that involves cleaning a home.  Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc.  We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

How long does each cleaning take?

Typically it comes out to about 1 hour per bedroom for a team of 2.

Who’s responsible for the supplies?

We bring all of the necessary supplies, including a vacuum and paper towels. If you have a preferred product to use (e.g. for wood floors) just let us know.

Do you clean on the weekends?

We work 7 days a week and start our first jobs at 8am and finish around 6pm. We do our best to stay on live chat and phone until 8pm for any questions you may have.

What is a deep clean?

Our deep cleaning is a very thorough, detailed cleaning. It allows us more time to get your home and those neglected areas back to 100%. It is a real hands and knees type of work to get all that buildup, grime, dirt, and dust. This service is guaranteed to make you satisfied!

Pricing & Policies

Can I apply a coupon to an appointment?

Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking.  Your final price will automatically change to reflect your coupon balance. Coupon codes typically can not be used for hourly cleanings or for recurring cleanings.

Why is the discount not working?

Some discounts are for first time customers only and some are for recurring customers only. In addition, some discounts are only one-time, and will not work for future service.

What forms of payment do you accept?

We accept all major credit cards and debit cards. We do not accept cash or checks. (If you’d like to tip your cleaner you may use cash however.)

Will the quoted price always be the final price?

In almost all cases the quoted price is the final price. However, it is very important to notify us of anything that may significantly increase the time of your cleaning. In some cases we may need to  increase the price to match the extra labor.

Trust & Safety

Can I trust my cleaning professional?

Every maid is given a background check and an in-person interview before joining our team.

What happens if something goes wrong during my appointment?

If something goes wrong during your appointment let us know. We want our customers totally satisfied with our service.

Is my billing information kept safe and secure?

Your information is in good hands! First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security.  Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system.

Do the cleaning professionals go through a background check?

Yes they do.  We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

What is your 100% satisfaction guarantee policy?

If you’re not satisfied with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

What is your refund policy?

If you’re not satisfied with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.